Privacy Policy

Welcome to Great Slots Casino. This Privacy Policy explains how we collect, use, store, and share personal data when you use our website and services. We aim to be clear about your choices and rights under applicable data protection laws, including the GDPR where it applies. If you have questions about this policy or our practices, contact us.

1. Legal Status

We act as the data controller for personal data processed in connection with our website and services. We process personal data in line with applicable privacy and data protection laws.

Contact for privacy matters to our support team.

2. Registration and Login Process

When you create an account or log in, we collect the information needed to set up and manage your account. This typically includes identifiers such as your name, email address, username, and any identity verification information you provide.

• Why we collect it: to create and maintain your account, confirm your identity, prevent fraud, and communicate with you about your account.
• Lawful basis: performance of contract, compliance with legal obligations, and in some cases our legitimate interests (for account security and fraud prevention).
• Your controls: you can update or correct your account details at any time in your account settings. You may also request deletion or restriction of processing subject to our obligations to retain certain data for legal or security reasons.

3. Games and Software Providers

We collect information about how you use our services and which games you play. This may include gameplay activity, preferences, device and session details, and error reports.

• How we use it: to provide and improve services, personalize your experience, and resolve technical or play-related issues.
• Sharing with providers: we may share the minimum necessary information with software and platform providers to enable the delivery of games and to maintain service quality.
• Aggregated data: we may analyse and use anonymized or aggregated usage data for research and operational improvements. Aggregated data does not identify you.

4. Bonuses and Promotions

To administer offers, bonuses, and promotions we process personal data to determine eligibility, apply bonuses, and manage redemptions.

• Marketing communications: where you have consented, we may use your contact details and preferences to send promotional messages. You can opt out at any time.
• Tracking and analysis: we may track how promotions are used to evaluate and improve offers. This is generally done on a lawful basis of consent or legitimate interests.
• Opting out: promotional communications will include simple instructions to change your preferences or unsubscribe.

5. VIP and/or Loyalty Program

If you participate in any loyalty or VIP program, we process data about your activity and preferences to determine your status and deliver program benefits.

• Profiling and tiers: we may use automated scoring or profiling based on play activity and engagement to allocate program levels. You have rights to challenge and request review of automated decisions.
• Purpose: to manage the program, communicate benefits, and improve the program experience.
• Withdrawal: you may opt out of loyalty communications and program participation according to program rules.

6. Payment Methods and Banking Terms

We may process information necessary to verify your identity and to comply with legal obligations related to account verification and fraud prevention. We handle this data securely and only for legitimate and lawful purposes.

• Why we collect verification data: to confirm identity, meet regulatory requirements, and protect accounts from misuse.
• Lawful basis: compliance with legal obligations and our legitimate interests in preventing fraud and abuse.
• Retention: verification records are retained as required by law and our internal policies to demonstrate compliance and resolve disputes.

7. Key Terms and Conditions

We use personal data to administer our terms and conditions, to investigate potential breaches, and to respond to disputes or complaints.

• Legal compliance: we may process and retain data to comply with legal obligations and to defend or pursue legal claims.
• Record keeping: we keep records of communications and account activity as part of our operational and compliance needs.
• Access requests: if you request copies of your personal data, we will provide them subject to identity verification and applicable limits.

8. Mobile and Technical Features

When you access our services from a mobile device or web browser, we collect technical data such as device identifiers, browser type, operating system, IP address, and mobile app analytics to provide and improve services.

• Cookies and similar technologies: we use cookies and similar tools for essential functionality, session management, and to measure site performance. You can manage cookie preferences through your browser or device settings.
• App permissions: where you install an app, you may be asked to grant permissions. Only necessary permissions are requested for features to work correctly.
• Analytics: we may use analytics to improve speed, stability, and user experience. These tools may collect technical information automatically.

9. Security and Fair Play

We implement technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Measures include access controls, encryption where appropriate, secure systems, and staff training.

• Access to data is limited to authorised personnel with a need to know.
• We monitor activity to detect and prevent abuse and to investigate security incidents.
• If a data incident affects your personal data, we will act promptly and, where required, notify you and relevant authorities in accordance with law.

10. Responsible Gambling Features

We use personal data to support responsible use of our services, including tools such as limits, time-outs, and self-exclusion. We may monitor activity to identify behaviour that suggests you need support.

• Purpose: to protect vulnerable individuals and to meet our social responsibility and compliance obligations.
• Interventions: where needed, we may contact you to offer support or to apply protections to your account.
• Third-party support: we may provide anonymized or necessary information to approved support organisations if you request or consent to their involvement.

11. Advantages and Disadvantages

We aim to be transparent about the privacy impacts of using our services.

• Advantages: collecting data allows us to personalise your experience, maintain account security, offer relevant promotions, and provide customer support.
• Disadvantages: collection and processing of personal data involve a degree of privacy risk. We mitigate this through controls, but some processing (such as profiling for loyalty tiers) may affect the offers you see.
• Your control: you can manage many privacy settings in your account, update your preferences, and exercise your rights as described below.

12. General Casino Information

Additional important privacy details:

• Data retention: we retain personal data only as long as necessary for the purposes set out above, to meet legal obligations, or to resolve disputes. Specific retention periods depend on the nature of the data and legal requirements.
• International transfers: personal data may be transferred to service providers or partners located outside your jurisdiction. Where transfers occur, we implement safeguards such as standard contractual clauses or other lawful mechanisms to protect your data.
• Children: our services are intended for adults only. We do not knowingly collect personal data from individuals under the minimum age required to use our services. If we become aware that we hold data of a person below the permitted age, we will take steps to delete it.
• Your rights: you have rights to access, correct, delete, restrict, and port your personal data, and to object to certain processing. You can exercise these rights by contacting us. We will respond in line with applicable law and may require identity verification.
• Changes to this policy: we may update this Privacy Policy to reflect changes in law or our services. We will inform you of material changes as required and publish the updated policy on our website.
• Complaints: if you have concerns about our data practices, contact us. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.